How do you Choose the Right Countertop Company?

Reputation and Experience

Positive Reviews and Testimonials: Check online reviews (e.g., Google, Yelp, Better Business Bureau) and testimonials from previous customers. Look for consistent praise for quality, service, and professionalism.

Years in Business: A company with a long track record usually has proven expertise and stability.

Portfolio of Work: A good company can showcase examples of completed projects, demonstrating the quality of their work.

Referrals: Word-of-mouth recommendations from friends, family, or contractors you trust are valuable.

Professionalism and Communication

Knowledgeable Staff: The team should be able to answer questions clearly about materials, maintenance, installation, and warranties.

Transparent Pricing: The company should provide detailed and honest estimates, breaking down material, labor, and other costs. Hidden fees are a red flag.

Responsive Communication: Prompt replies to inquiries and clear communication throughout the process are signs of a reliable company.

Quality of Materials and Workmanship

High-Quality Materials: They should offer durable, well-regarded materials and be upfront about their sources.

Skilled Installation: A good company employs or works with experienced installers who pay attention to detail and finish the job neatly.

Customization Options: The company should offer options for edge styles, finishes, and other design elements to meet your preferences.

Certifications and Credentials

Licensing and Insurance: Ensure they are licensed to operate in your area and have insurance to protect against accidents or damages.

Industry Certifications: Memberships in trade organizations or certifications (e.g., from the Marble Institute of America) can signal professionalism.

Warranties and Guarantees

Product Warranties: A reliable company stands behind its work with clear warranties.

Workmanship Guarantees: They should offer guarantees on installation to address issues that arise post-installation.

Customer Service and Support

Post-Installation Support: A good company provides guidance maintaining and caring for your countertop after installation.

Problem Resolution: They should have a clear process for addressing complaints or issues.

Transparency in Contracts

Written Agreements: A good company provides clear contracts outlining the scope of work, payment terms, timelines, and warranties.

We know the process of choosing not only a countertop but the right company to work with can be overwhelming. Our goal is to give you peace of mind